FAQ

Shipping Questions

Production: 3-6 business days. Delivery: 6-10 business days on average.

DHL: 3-5 business days. Delivery: 3-5 business days on average.

Varies by location and weight. Different rates for free, standard, recommended, and DHL express shipping.

Yes, with varying costs and delivery times.

Do you ship internationally?

Yes, we gladly accept orders from all over the world. Our production time will be the same however shipping costs and delivery time vary depending on where the order is going.

Where can I track my parcel?

When your order is shipped, you will receive a Shipping Confirmation email from us with your tracking number in it.

Track your order via tracking link:

https://www.offercustom.com/account/order

https://webtrack.dhlglobalmail.com/

https://www.usps.com/shipping/trackandconfirm.htm

https://www.17track.net/en

It's common that even when your parcel has been sent it will take 2-3 business days for the tracking information to update online. Don't worry if no updates are showing to begin with, check back in a few days, have any question please feel free to contact us (offercustom@outlook.com).

Check with neighbors or local post office. If undelivered, contact customer service.

Product Questions

Online store, teams based in New York with fulfillment in Eastern Asia, NY USA, and MEL AU.

Machine washable, inside out with cold water. Tumble dry on low or line dry.

Sublimation process ensures no ink cracking.

Return and Exchange Policy

Email with order number and photo for free reproduction.

1,Cancellations within 8-24 hours incur a $2 design fee per item. After 24 hours, a 25% customization fee applies.

2.30-day satisfaction guarantee, no refunds after 30 days.

Orders & Payment

How do l make changes after my order has been placed?

If you notice a mistoke withyour order aiter receliving an order confrmation emal,please emai to offercustom@outlook.com. f it's afer busines hours,leave us a dlear and detaied

message with your name, phone number, and order number if available.

Which payment methods do you accept?

We accept PayPal Express, PayPal Credit, and all major credit cards.

How do you secure my payment information?

We take security very seriously and do not process any of your payment information ourselves. All payment related matters on offercustom are handled by PayPal and credit card company.

Is my personal information kept private?

We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.

Home & Living

What if the product lack of pieces or is partially damaged?

If you find a part missing or damaged after receiving the product, please contact our customer service to reissue it for you.

Do you have any image requirements for photo upload products?

For a better exhibit effect please try to use the best-quality image possible. For some special products, please check the individual product descriptions for recommended resolution. If your image is below the minimum resolution/size requirements, do not simply increase the size in your editing software. You must either re-scan the image or use a higher-quality image.

Apparel

How can l customize apparel?

It's only a few steps to customize t-shirts, sweatshirts, and other products from us with just a few keystrokes. Select a product and add a logo, name, or graphic and add it to the cart and checkout. We will print it as soon as you order it.

How to design?https://www.offercustom.com/pages/how-to-design

Will there be color difference in printing?

Due to the different color modes used by factory printing and monitors, the actual printing effect may not be 100% restored to the rendering, which is within the normal error range.

How to choose the right size?

You can choose the style you need first, enter the product details to view the corresponding size chart, and choose the corresponding size according to the actual height, shoulder width and other data. Sizes can vary from 2~3 centimeters due to different measurement methods, which are in a reasonable range.

Jewelry

Is the jewelry 100% solid gold or gold-plated?

Drawmade offers 100% plated 18K gold finish jewelry. Our products are made out of the highest quality materials, including silver,then finished 5 times in gold with unique craftsmanship. You get the exact same look and feel as a 500 Carat solid gold chain and pendant without dropping $10,000.00 USD.

Are the stones real diamonds?

Our main stone type is Cubic Zirconia Stones, which is an excellent alternative to natural gemstones because it is more scratch-resistant for everyday wear. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, lab-created sapphire was developed to be more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment.

How to maintain the projection bead?

To ensure that the projection bead can be used for a longer time, please do not get it wet, and wipe it with a dry and soft cloth if the surface is not clean.

Will this jewelry turn my skin green?

No, our jewelry will never turn your skin green. We have 5 times 18K gold finish, and it will last for several years. The quality has been verified by International Institution SGS.

For the plated jewelry, l worry the color will fade off naturally.

We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off if you take care of your jewelry. You can visit this page: Jewelry Care to learn more. In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we will make an exchange with you to replace your jewelry.